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Bilingual Customer Service Representative

2 months ago

Mashpee, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Store Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting relevant products and services
  • Build strong relationships with wholesale and retail customers, driving sales growth and customer retention
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment
  • Assist with inventory management, receiving and stocking merchandise
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail or customer service experience; bilingual skills a plus
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong communication and interpersonal skills
  • Ability to lift up to 50 pounds and stand for long periods
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and a positive shopping experience. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.