Customer Service Representative

3 weeks ago


Pageland South Carolina, United States KJ's Market Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at KJ's Market. As a key member of our front-end team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to all customers, ensuring a positive shopping experience and addressing any customer concerns or issues in a professional and timely manner.
  • Store Maintenance: Maintain a clean and organized store environment, including the front-end area, by restocking shelves, sweeping and mopping floors, and ensuring that all areas are free of debris and clutter.
  • Training and Development: Provide training and guidance to new team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Process Guest Orders: Process customer transactions, including operating a cash register, handling returns and exchanges, and resolving any issues that may arise.
  • Other Duties: Perform other duties as assigned by management, including assisting with inventory management, maintaining store displays, and supporting special events and promotions.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and management.
  • Customer Service Focus: Demonstrate a strong commitment to providing exceptional customer service, with a focus on ensuring customer satisfaction and loyalty.
  • Teamwork and Adaptability: Possess strong teamwork and adaptability skills, with the ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Basic Math Skills: Possess basic math skills, with the ability to accurately handle cash and operate a cash register.
  • Physical Demands: Be able to stand for extended periods of time, lift up to 25 pounds, and perform other physical demands of the job.


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