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Employer Support Specialist
2 months ago
EMPLOYER ASSISTANCE REPRESENTATIVE
DEPARTMENT: Employer Services - Employer Assistance
POSITION REPORTS TO: Employer Assistance Manager
FLSA STATUS: Non-Exempt
DIRECT REPORTS: None
POSITION PURPOSE:
- The Employer Assistance Representative consistently monitors the I-Remit platform and Benefit Fund Administration system to provide an accurate account of an employer's benefit reporting and/or delinquency status. Offers support to employers and the District Council through phone communication to ensure compliance with collective bargaining agreements.
ESSENTIAL JOB FUNCTIONS
- Refer employers with payment delinquencies to the District Council for further action.
- Track employer benefit contributions via the I-Remit platform, Benefit Fund Administration system, and daily financial deposits.
- Request modifications to the District Council's Further Action list regarding company statuses.
- Review and update employer classifications such as active, inactive, dormant, and closed.
- Provide telephonic support to employers concerning delinquency matters, benefit calculations, and reporting procedures.
- Examine remittances, benefit shortages, surety, and discrepancy reports while maintaining interdepartmental communication.
- Assist employers with adjustments to previously reported benefits.
- Verify the accuracy of information submitted by employers.
- Forward refund requests along with necessary documentation to the Remittance Department.
- Support Business Representatives via email, phone, or in-person to confirm the accuracy of information obtained in the field.
- Notify the District Council's Job Tracking Department of any job-related issues.
- Provide guidance to employers making online or check payments for benefits.
- Delete or void I-Remit reports as necessary.
- Set up and/or reset passwords for I-Remit/URBAN.
- Generate correspondence related to employer statuses.
ADDITIONAL JOB FUNCTIONS:
- Maintain a record of employers who are delinquent in benefit payments.
- Monitor all employers to assess their current status regarding benefit reporting and payment obligations as per their Collective Bargaining Agreement.
- Conduct daily updates of employer statuses on the Benefit Fund Administration and URBAN systems.
- Inform the District Council of employers reporting benefits while inactive.
- Keep a detailed log of phone conversations with employers.
- Produce various reports and queries (e.g., jobsite tracking and employer records) as requested by employers.
- Notify Member Services when employers encounter issues with participant names and SSNs on the I-Remit/URBAN systems to ensure proper resolution.
KNOWLEDGE, SKILLS, AND ABILITIES:
- High school diploma or equivalent required; some college preferred or at least two (2) years of customer service experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong customer service abilities.
- Excellent oral and written communication skills.
- Ability to multitask across analysis programs, phone communications, and data entry tasks.
- Familiarity with Auditing Systems and Benefit Fund Administration Systems.
- Must be adaptable to a fast-paced work environment.
EEO Statement
The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, marital status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual's actual or perceived romantic, physical or sexual attraction to other persons, or lack thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law.
