Patient Care Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Link Home Care. As a Patient Care Coordinator, you will play a critical role in facilitating care coordination for our patients, ensuring seamless communication between caregivers and clients.
Key Responsibilities- Assign and schedule caregivers for clients, confirming availability and acceptance of assignments.
- Initiate the intake process, developing patient profiles to identify the best caregiver-patient match.
- Maintain accurate scheduling records, including visit confirmations using HHA exchange and/or Salesforce.
- Communicate essential information to caregivers about their patients and notify clients and families of caregiver assignments.
- Respond to voicemail and email messages in a timely and professional manner.
- Document all calls and follow proper telephone follow-up procedures.
- Collaborate with the clinical team to convey reported changes in condition or inquiries requiring clinical direction.
- Work closely with the HR team to provide caregiver-need information for recruitment purposes.
- Ensure compliance with all Federal, State, and City regulations, as well as agency Policies and Procedures.
- Adhere to contractual relationships with CHHA, LTHHCP, MLTC, and other relevant parties.
- Communicate with Contract case managers/schedulers regarding changes, missed visits, and client concerns.
- Maintain patient and employee schedules in HHA exchange and Salesforce or other electronic/manual scheduling systems.
- Participate in on-call service duties as requested, ensuring timely responses to calls.
- HOME CARE experience (preferred)
- Spanish-speaking skills (preferred)
- Ability to work independently and within a team
- Multitasking and prioritization skills, with flexibility in a fast-paced environment
- Optimistic, energetic, and outgoing personality
- Strong interpersonal communication skills
- Excellent customer service skills, with empathy and patience for the elderly population
- Health Insurance
- Dental & Vision Insurance
- Flexible Spending Account
- PTO (Vacation, Sick, and Personal Time Off)
- Employee Discount Program
- Paid Holidays and Lunch Break
Location: In Office
Job Type: Full-time
Pay: $25.00 per hour
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