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**Store Operations Manager**

2 months ago

Richmond, Virginia, United States Wawa Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Wawa. As a key member of our management team, you will be responsible for leading the store operation and ensuring the execution of organizational objectives, initiatives, and achievement of store and profit goals.

Key Responsibilities
  • Lead the management team to ensure the execution of organizational objectives, initiatives, and achievement of store and profit goals.
  • Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high-performing team.
  • Manage the fuel offer where applicable and ensure customer and associate satisfaction, brand standards, and profitability.
  • Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
  • Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals.
  • Analyze income statement and utilize reports to ensure store profitability.
  • Manage inventory to maximize sales, control costs, and reduce waste; proactively recognize trends across the store.
  • Manage cash management procedures.
  • Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
  • Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.
  • Adhere to work designs and implement improvement actions across the store.
  • Manage all safety programs and ensure proper execution and compliance.
  • Report and document all customer and associate incidents in the appropriate time frame.
  • Ensure compliance to all federal and local laws and to all company policies and procedures.
  • Responsible for leading change initiatives, championing programs, and educating associates on the reason and need for change.
  • Ensure programs are executed according to design, integrated, and sustained.
  • Ensure a positive shopping experience for all customers.
  • Respond to customer complaints or inquiries.
  • Solicit customer feedback, input, and information from various sources.
  • Review information and create a plan to consistently meet the expectations of all customers.
  • Responsible for staffing the store appropriately to cover the customer and business demands of a 24/7 business.
  • Proactively identify hiring needs across the store.
  • Share responsibilities for interviewing candidates by following a standard procedure.
  • Consult with store management team in order to make final hiring decisions.
  • Allocate resources, prioritize, and delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
  • Allocate appropriate and adequate resources necessary for effective training execution as designed.
  • Validate that all associates are trained to perform their jobs safely, effectively, and to provide great customer service.
  • Conduct all aspects of management training.
  • Oversee and monitor the effective training of all associates to ensure proficiency of skills.
  • Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
  • Value store associates through celebration and recognition.
  • Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
  • Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence.
  • Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
  • Build relationships with community partners to connect the store with its community.
  • Use working knowledge of organizations support structure to develop support network and make business connections.