Cashier II Position
1 month ago
This role supports the operations of the Cashier's office for Broward College by providing financial services to students and campus departments with an emphasis on quality customer service. The position is responsible for timely and accurate accounting and reconciliation of large-scale cash exchanges, credit receipts, and other payment processing, including 3rd party Dynamic forms and 3rd party coverage. The incumbent will handle all QLess calls and in-person inquiries for the Cashier's department and assume all responsibilities of the office supervisor when the Cashier Supervisor is unavailable. Daily, the position will guide the work of entry-level and newer cashier staff and be responsible for completion of complex cashier functions.
Key Responsibilities- Apply payments to appropriate accounts by collecting a variety of cash and cash-related transactions, evaluating those transactions for accuracy and validity, creating official payment receipts, and applying coverage.
- Reconcile collections through a daily review and balance of transactions to the cashier session and credit card/check conversion equipment.
- Research student account inquiries by evaluating payment, refund, coverage, and other transaction history for accuracy, comparing account data from the student, finance, and financial aid systems, consolidating information into a concise explanation, and correcting accounts through reimbursements, coverage corrections, or communication with other departments.
- Provide information to internal and external customers by explaining pertinent/applicable rules, regulations, policies, and procedures, directing customers to appropriate departments or personnel.
- Prepare and reconcile departmental bank deposits for transport to a financial institution by auditing daily cash and cash-related collections of cashiering staff, investigating and resolving out of balance errors, packaging collections, and completing documentation.
- Support departmental operations by processing purchase order receiving, serving as a liaison to resolve interdepartmental issues, retaining records in accordance with established procedures, maintaining the confidentiality of student information, safeguarding college assets, initiating refunds, researching credit card charge back requests in a timely manner, and providing quality customer service at all times.
- Strong knowledge, understanding, and skills in the area of responsibility, including an understanding of concepts and principles of related areas and functions.
- Ability to manage own work to job and performance standards and participate as an active team member.
- Ability to lead a group of employees.
- Requires intermediate to advanced knowledge of computer systems, including Microsoft Office products and specialized computer systems.
- Ability to interact and effectively communicate with a diverse employee and student population.
- Respect for Others: Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College.
- Teamwork: Cooperates and collaborates with individuals and groups that support the mission and values of the College.
- Flexibility and Adaptability: Adapts approaches as situations in the work environment change and supports change based on the environmental needs, emerging technologies, and system upgrades.
- Technical Expertise: Effectively applies concepts, theories, methods, tools, techniques, and expertise in the area of discipline.
- Continuous Improvement and Learning: Actively develops one's own skills and explores opportunities for personal learning and continuous development within the job's functionality and in support of the goals and mission of the department, division, and the College.
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