Room Service Attendant
4 weeks ago
Job Summary: We are seeking a skilled Room Service Attendant to join our team at Seminole Gaming. As a key member of our in-room dining team, you will be responsible for taking and recording food and beverage orders for guests, processing payments, and ensuring exceptional customer service.
Responsibilities:
- Take and record food and beverage orders for in-room dining and communicate orders to kitchen staff.
- Accurately enter guest checks in the computer system, apply monies received, and make accurate change.
- Verify room charges, process credit card payments, and batch "tip" slips for server gratuities.
- Ensure all amenities are prepared and delivered on a timely basis to the proper room.
- Maintain current knowledge of rules, regulations, policies, and procedures, including precheck and cashiering procedures.
- Accurately count, document, and run required financial reports at open and close of each shift.
- Ensure cleanliness and orderliness of working area.
- Ensure guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
Qualifications:
- High School diploma or equivalent required, as well as previous cashiering/money handling experience of at least six (6) months in a fast-paced environment required or an equivalent combination of education and/or experience.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
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