Restaurant Host/Cashier

3 weeks ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

We are seeking a highly motivated and customer-focused Restaurant Host/Cashier to join our team at Seminole Gaming. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and promoting a welcoming atmosphere.

Key Responsibilities
  • Greets and serves guests in a timely and courteous manner, ensuring a seamless dining experience.
  • Obtains information from guests and ushers them to seats, providing a personalized experience.
  • Communicates customer requests to assigned servers, ensuring prompt and efficient service.
  • Knowledgeable of restaurant seating plans, including sections, table numbers, and seat numbers.
  • Handles and resolves any concerns or questions customers may have, relaying guest complaints or compliments to the Assistant Manager on duty.
  • Collects various forms of payment to process orders, ensuring accurate change and processing credit card payments.
  • Processes to-go orders over the phone or in-person, providing a convenient experience for our guests.
  • Promotes positive public/employee relations at all times, maintaining a professional appearance and attitude.
  • Completes all set-up and closing duties in a timely fashion, ensuring a smooth operation.
Requirements
  • Minimum 1 year experience in high-volume food service, as well as in cashiering/money handling. Table service restaurant experience preferred.
  • Ability to deliver a service level that creates an atmosphere making our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment to routinely going above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift, including nights, weekends, and holidays.
Work Environment

The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors, including, but not limited to, second-hand smoke, excessive noise, and constant exposure to the general public.

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