Customer Service Specialist in Automotive
2 weeks ago
Driver's Village, recognized as a premier provider in the transportation sector, is expanding its operations and is in search of dedicated Call Center Representatives who excel in customer interaction.
Key Responsibilities:
- Handle a substantial volume of incoming calls regarding sales, service, and various inquiries.
- Manage inbound calls and conduct outbound customer service communications.
- Coordinate appointments by collecting and confirming necessary information.
- Deliver product and service details by responding to inquiries and providing assistance.
- Maintain the call center database by accurately entering and verifying information; ensure the contact log is up to date.
- Enhance job knowledge through participation in training opportunities.
- Boost the organization’s reputation by taking ownership of new and diverse requests; seek opportunities to add value to job outcomes.
Qualifications:
- A collaborative team member committed to exceptional customer service.
- Excellent interpersonal skills.
- Prior experience in a customer service environment.
- Strong verbal communication and phone skills.
- Ability to listen attentively.
- Proficient data entry skills.
- Familiarity with product offerings.
- Reliability and dependability.
- Capability to manage multiple tasks effectively.
- Access to reliable transportation.
- Ability to thrive in a fast-paced work setting.
At Driver's Village, we offer a unique combination of leadership development and a culture that reflects our core values, along with the chance to work in a professional atmosphere. We also provide continuous training and opportunities for career growth.
Benefits:
Team members at Driver's Village enjoy a comprehensive benefits package, which includes:
- Medical, Dental & Vision Coverage
- 401K Program
- Life Insurance & Disability Coverage
- Enhanced Vacation Plan & Paid Holidays
- Consistent Sundays and Major Holidays off
- Paid Bereavement Leave
- Competitive Compensation Plan
- Rewards for Employee and Customer Referrals
- Employee discounts on vehicle purchases and services
- Opportunities for professional advancement
Pay: $17.00/hourly
We are an Equal Opportunity Employer.
We consider all applications for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, marital status, or any other legally protected status. Please inform a company representative if you require reasonable accommodations to participate in the application or interview process.
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