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Customer Service Representative

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Cicero, United States Drivers Village Full time
Job Summary

Driver's Village, a leading transportation provider, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a professional and courteous manner.
  • Call Center Operations: Manage a high volume of calls, schedule appointments, and maintain accurate records.
  • Product Knowledge: Stay up-to-date on our services and products to provide accurate information to customers.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a focus on providing exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Technical Skills: Proficiency in data entry and basic computer skills.
  • Availability: Availability to work a variety of shifts, including evenings and weekends.
What We Offer
  • Competitive Pay: $17.00/hourly
  • Benefits Package: Medical, dental, and vision coverage, 401(k) program, life insurance, and disability coverage.
  • Opportunities for Advancement: Opportunities for career growth and professional development.