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Customer Service Specialist
2 months ago
Driver's Village, a leading provider in the transportation sector, is expanding its operations and is in search of dedicated Call Center Agents to enhance our customer service team.
Key Responsibilities:
- Handle a significant volume of incoming calls regarding sales, service, and related inquiries.
- Manage inbound calls and conduct outbound customer service communications.
- Coordinate appointment scheduling by collecting and confirming necessary information.
- Deliver product and service details by responding to inquiries and providing assistance.
- Maintain the call center database by entering and validating information; keep the contact log updated.
- Enhance job knowledge through participation in training and educational programs.
- Improve the organization's reputation by taking ownership of new and diverse requests; seek opportunities to add value to job performance.
Required Qualifications:
- A collaborative team member committed to delivering exceptional customer service.
- Excellent interpersonal skills.
- Prior experience in a customer service environment.
- Strong verbal communication and phone etiquette.
- Active listening abilities.
- Proficient data entry skills.
- Familiarity with product offerings.
- Reliability and dependability.
- Ability to manage multiple tasks effectively.
- Access to reliable transportation.
- Capability to thrive in a fast-paced work setting.
At Driver's Village, we foster a unique blend of leadership and a culture that reflects our core values, providing a professional work environment. We also offer continuous training and opportunities for career advancement.
Employee Benefits:
Team members at Driver's Village enjoy a comprehensive benefits package, which includes:
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Life Insurance and Disability Coverage
- Enhanced Vacation Policy and Paid Holidays
- Consistent Sundays and Major Holidays Off
- Paid Bereavement Leave
- Competitive Compensation Structure
- Referral Rewards for Employees and Customers
- Employee Discounts on Vehicle Purchases and Services
- Career Advancement Opportunities
Compensation: $17.00 per hour
We are an Equal Opportunity Employer.
All applications are considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, marital status, or any other legally protected status. Please inform a company representative if you require accommodations during the application or interview process.
