Client Success Manager for Enterprises

2 weeks ago


Madison, Wisconsin, United States Skilljar Full time

Enterprise Customer Success Manager - Skilljar
Skilljar is seeking a committed Enterprise Customer Success Manager to enhance our expanding team.

In this position, you will collaborate closely with our enterprise and strategic clients to ensure they meet their business goals through the effective utilization of Skilljar's platform.


Key Responsibilities:

  • Manage customer relationships after product launch
  • Comprehend customer objectives and propose tailored strategies
  • Facilitate Quarterly Business Reviews
  • Create strategic account plans
  • Identify opportunities for account growth
  • Represent the customer's voice within the organization
  • Track customer health and implement risk management strategies
  • Work alongside the support team to address customer issues

Qualifications:

  • Over 8 years of experience in customer success or account management
  • Proven experience with enterprise-level accounts
  • Proficient in engaging with C-level executives
  • Highly organized with excellent communication abilities
  • Familiarity with enterprise information systems
  • Capability to excel in a dynamic environment
  • Bachelor's degree or equivalent professional experience

Skilljar Compensation Philosophy:

  • Clear salary ranges
  • Eligibility for equity grants and bonuses

Compensation:
$115,000

Benefits Offered:

  • Comprehensive medical, dental, vision, and life insurance coverage
  • Flexible paid time off and parental leave
  • Technology reimbursement, 401(k) plan, stock options, and Employee Assistance Program
  • Supportive company culture with various social events

About Skilljar:
Skilljar is the premier enterprise customer training platform utilized by leading global organizations. We are committed to delivering outstanding tools for customer and partner engagement. Our team is passionate about education and guided by startup principles.

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