Account Management Director
3 weeks ago
This position plays a crucial role in supporting our Consumer Sector at DPDHL.
Key Responsibilities
- Directs the Customer Centricity Agenda, ensuring excellent outcomes in Customer Experience (NPS) and Retention (renewal rate).
- Engages in Net Growth initiatives and transfers to Business Development.
- Establishes a wide-ranging network within the customer's organization and advocates for the value provided.
- Collaborates with Marketing to enhance visibility and reputation.
- Strategically aligns customer needs with operational objectives, facilitating mutually beneficial solutions and resolving conflicts.
- Monitors operational performance and proactively intervenes when customer satisfaction is at stake.
- Facilitates interaction between DSC internal parties to complement the operational Continuous Improvement agenda.
- Introduces innovation, products, and capabilities to customers, fostering their commitment and encouraging (co-)investment.
- Assumes responsibility for the development and execution of the account plan, fostering collaboration among the account team.
- Schedules, prepares, and facilitates regular leadership meetings with customers.
- Initiates, owns, and sees through joint initiatives.
Requirements
- Bachelor's Degree or equivalent experience of more than five (5) years, required.
- Contract Logistics background/experience, preferred.
- Leadership skills and experience, especially in matrix environments, preferred.
- Commercial acumen and experience in a client-facing role, required.
- Exceptional communication, facilitation, and presentation skills at all levels, required.
DPDHL offers a business casual environment, focusing on teamwork, associate development, training, and continuous improvement. We provide competitive wages, excellent affordable insurance benefits, a 401K plan, paid vacation, and holidays. Our organization is an equal opportunity employer.
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