Strategic Account Program Manager

4 days ago


Westerville, Ohio, United States Vertiv Full time

**Job Summary**

This role is part of the Global Strategic Accounts execution team at Vertiv. As a Program Manager, you will oversee strategic initiatives across one or more global strategic accounts, providing value to our customers.

Key responsibilities include working with sales to ensure quotes have revenue allocated correctly, partnering with order management to ensure orders are booked properly, and independently leading efforts to solve program-wide issues.

You will also focus on our digital platforms, mainly Oracle, Smartsheet, and Power BI, which are used to aid in the execution of our business.

**Responsibilities**

  • Work with sales to ensure quotes have revenue allocated correctly.
  • Partner with order management to ensure orders are booked properly, free of errors.
  • Independently lead efforts to solve program-wide issues pertaining to design, quality, manufacturing, shipping, and operations.
  • Lead data integrity efforts for equipment pertaining to assigned customer by ensuring data in install base is updated and accurate.
  • Ensure data being reported to customer pertaining to ship dates, serial numbers, model numbers, etc., is 100% accurate and correct any discrepancies.
  • Work with assigned function leader to define/set appropriate targets for improvement efforts and measure progress to targets.
  • Ensure all change orders are entered properly in CPQ and are booked in EBS.
  • Ability to lead change initiatives and drive process excellence.
  • Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement.
  • Oversee deployment of field change notice (FCN) and factory direct service (FDS).

**Qualifications**

  • 3+ years in program management, preferably in manufacturing or supply chain environment.
  • Prior experience indirectly influencing project teams.
  • Bachelor's Degree or equivalent of 5+ years' experience.
  • Preferred qualifications include hands-on experience in the application of Lean/Six Sigma methods and way of thinking, strong leadership, organizational, project management, and inter-personal skills, excellent oral and written communication skills in local language and English, and Project Management Professional (PMP) certification.

**Vertiv's Core Principles**

  • Safety.
  • Integrity.
  • Respect.
  • Teamwork.
  • Diversity & Inclusion.

**Strategic Priorities**

  • Customer Focus.
  • Operational Excellence.
  • High-Performance Culture.
  • Innovation.
  • Financial Strength.

**Behaviors**

  • Own It.
  • Act With Urgency.
  • Foster a Customer-First Mindset.
  • Think Big and Execute.
  • Lead by Example.
  • Drive Continuous Improvement.
  • Learn and Seek Out Development.

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