Sales Enablement Specialist

2 days ago


Philadelphia, Pennsylvania, United States Independence Blue Cross Full time
Sales Enablement Specialist

At Independence Blue Cross, we're seeking a highly skilled Sales Enablement Specialist to join our team. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction.

Responsibilities:
  • Translate business requirements into system requirements and collaborate with technical teams on system enhancements.
  • Conduct testing, report on results, and provide input into the development of processes.
  • Partner with sales and marketing teams, vendors, and users to ensure a best-in-class user experience and address management issues and enhancements.
  • Support software vendors or internal developers in implementing system fixes and upgrades, conducting system testing, and communicating changes to users.
  • Respond to inquiries from internal and external sales partners with subject matter expertise on system capabilities.
  • Resolve and respond to communications in a clear, accurate, and timely manner.
  • Update comprehensive written procedures and identify improvements to refine system processes.
  • Demonstrate the ability to prioritize duties and meet deadlines, with a critical focus on delivering accurate and timely information.
  • Serve as a consultant and subject matter expert to all relevant stakeholders.
  • Support team and other functional areas to identify business needs and process improvements, as well as resolve business problems impacting capability delivery.
  • Understand technology capabilities and its ability to enhance productivity and improve work processes.
  • Conduct periodic reviews and quality checks to ensure processes consistently meet end-user needs.
  • Support the development of coherent communication plans and procedural documentation in advance of process changes.
  • Take on ad hoc assignments as determined by management.
Qualifications:
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, Health Administration, Marketing, or other related fields, or equivalent work experience.
  • 3 to 5 years of work experience.
  • Strong organizational skills and attention to detail.
  • Ability to stay on task and complete assignments timely.
  • Demonstrated experience in a fast-paced environment.
  • Able to work independently and with cross-functional, cross-level groups.
  • Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns.
  • Ability to understand the bigger picture and how people, processes, and technology connect.
  • Good verbal and written communications skills.
  • Skilled in Microsoft Dynamics.
  • Skilled in the Microsoft Office Suite of products.


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