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Senior Technical Implementation Specialist

2 months ago

Philadelphia, Pennsylvania, United States Ricoh USA, Inc. Full time
Job Title: Senior Technical Implementation Specialist

We are seeking a highly skilled Senior Technical Implementation Specialist to join our team at Ricoh USA, Inc. As a key member of our implementation team, you will be responsible for the technical lead of both pre and post sales implementation of Ricoh's solutions portfolio.

Key Responsibilities:
  • Implementation of Ricoh's hardware and enablement software portfolio
  • Technical lead for pre and post sales implementation projects
  • Collaboration with sales team to assess customer needs and develop account strategies
  • Development and management of customer Statements of Work
  • Project management of solutions implementation projects
  • Coordination with Ricoh, customer, and third-party resources
  • Ensuring seamless transition from installation to post-install field service support
Requirements:
  • Bachelor's degree in computer science or information technology
  • Minimum of 2 years' experience in printing pre-sales and post-sales services and solutions implementation
  • Strong technical skills and knowledge of hardware and enablement software portfolio
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Ricoh is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.