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Sales Enablement Specialist
2 months ago
At Independence Blue Cross, we're seeking a highly skilled Sales Enablement Specialist to join our team. As a key member of our sales organization, you will play a critical role in driving business growth and customer satisfaction.
Responsibilities:- Translate business requirements into system requirements, working closely with technical teams to ensure seamless system enhancements.
- Contribute to the development of processes, partnering with sales and marketing teams, vendors, and users to deliver exceptional user experiences.
- Support software vendors or internal developers in implementing system fixes and upgrades, conducting system testing, and communicating changes to users.
- Respond to inquiries from internal and external sales partners, providing subject matter expertise on system capabilities and related processes.
- Resolve and communicate resolutions in a clear, accurate, and timely manner, ensuring high-quality customer service.
- Update comprehensive written procedures and identify improvements to refine system processes.
- Demonstrate strong organizational skills, attention to detail, and ability to prioritize duties and meet deadlines.
- Serve as a consultant and subject matter expert to all relevant stakeholders, supporting team and functional areas to identify business needs and process improvements.
- Conduct periodic reviews and quality checks to ensure processes consistently meet end-user needs.
- Support the development of coherent communication plans and procedural documentation in advance of process changes.
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, Health Administration, Marketing, or related field.
- 3-5 years of work experience in a fast-paced environment.
- Strong organizational skills, attention to detail, and ability to prioritize duties and meet deadlines.
- Demonstrated experience in a fast-paced environment, with ability to work independently and with cross-functional, cross-level groups.
- Critical thinking skills, with ability to use logic and reasoning to identify deficiencies or concerns.
- Ability to understand the bigger picture and how people, processes, and technology connect.
- Good verbal and written communication skills, with proficiency in Microsoft Dynamics and Microsoft Office Suite.
Independence Blue Cross is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.