Account Manager

1 day ago

Dallas, Texas, United States Spectrum Full time
Job Summary

The Account Manager - Direct Retail Sales role serves as a liaison between Spectrum and our Retail Partner Retail Direct Sales portfolio. The Account Manager position grows revenues by maximizing sales through managing the day-to-day relationship of the assigned book of business to maximize opportunities and ensure representation of the Spectrum brand while protecting the overall customer experience.

Key Responsibilities
  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Account Management and Partnership
    • Responsible for strategy execution, field sales operations, and support of assigned books of business and verticals.
    • Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance, and merchandising.
    • Conduct regular meetings, training, and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs.
    • Maintain knowledge, and ensure delivery and understanding of current products, services, promotions, offerings, etc., to assigned partners.
    • Collaborate closely with owners from assigned partners to create/manage growth plans.
    • Work with our Operations, Strategy, and divisional teams to ensure alignment with department and Company objectives.
    • Coordinate and assist with special events, and oversee staffing, merchandising, and sales execution.
    • Conduct side-by-side selling of Spectrum services to customers at retailer's locations, train and develop retailers.
  • Sales and Business Development
    • Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month.
    • Meet or exceed assigned KPI metrics including, but not limited to sales quotas, product mix, chargeback, etc.
    • Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners' potential.
    • Provide frequent reports to channel leadership, including sales impact factors, activity feedback, challenges, etc.
    • Prospect new business for quality partners that will represent Spectrum professionally and drive incremental sales volume.
    Requirements
    • Ability to read, write, speak, and understand English.
    • Sales presentation skills, problem-solving capabilities, organized and demonstrated initiative.
    • Practical written, verbal, and interpersonal communication skills.
    • Ability to work independently.
    • Comfort utilizing Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
    • Travel frequently within the assigned territory.
    • Flexibility to work retail hours, including evenings/weekends, and adjust the schedule as needed based on assigned partners' needs and to maximize sales opportunities.
    • Reliable transportation.
    • Valid and active State driver's license and safe driving record, as required.
    Preferred Qualifications
    • Bilingual Spanish Preferred.
    • Preferred years of solid sales experience with a proven track record - 5+.
    Working Conditions

20% in the office and 80% in the field with weekly visits to assigned partners and applicable retail locations-travel required for division-wide travel, sales, and networking events.

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