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Assistant Manager, Virtual Mail Operations

2 months ago

Mountain View, California, United States LegalZoom Full time
About LegalZoom

LegalZoom is a leading provider of online legal services, dedicated to making professional legal advice accessible to all. With over 20 years of experience, we've helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.

Our Mission

We're committed to innovation and excellence in all we do. Our team of creative thinkers and problem-solvers thrive on collaboration and diversity, equity, and inclusion. Together, we're working to make a positive impact on the world.

Work Environment

We're a remote-first company, dedicated to fostering a better work-life balance. Our offices in various locations allow our team members to collaborate and participate in special events, lunches, and more. This position will be located in our San Francisco office.

Job Summary

The Assistant Manager (ASM) is a skilled and motivated leader responsible for direct leadership of hourly employees in day-to-day functions. You will manage a small Satellite office team that helps coordinate the flow of mail between our delivery locations and processing facilities as well as digitally assign mail items to customers' accounts.

Key Responsibilities
  • Lead a small team that delivers on functional priorities.
  • Manage and maintain a small satellite office, working overtime or after hours if necessary to maintain business operations.
  • Maintain positive internal working relationships by communicating in a professional and courteous manner.
  • Ensure that strategic plans and actions are consistently implemented across the department to meet KPI goals and objectives, making adjustments as needed.
  • Effectively influence the development of a positive work environment that inspires the team to meet the department's daily goals.
  • Work with your Supervisor to implement weekly plans and adjust as needed.
  • Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk.
  • Proactively deep dive variations in team performance.
  • Carry out leadership responsibilities in accordance with the organization's policies and procedures.
  • Communicate and collaborate with other managers to provide seamless support within the location.
  • Communicate and collaborate with other departments and stakeholders.
  • Be the Subject Matter Expert in your area and provide technical problem-solving for errors and issues in the assigned department.
  • Hold recurring team meetings with employees in your designated department.
  • Have the ability to think on your feet, assess situations, take corrective action, and communicate effectively both written and orally.
  • Work with stakeholders to solve interdepartmental issues and/or concerns.
  • Continuously monitor the daily workflow and provide guidance to employees to meet daily and weekly production goals and objectives.
  • Train, coach, and evaluate staff to maintain operational and quality standards.
  • Develop and update training documents and best practices.
  • Supports prospective candidate recruiting and new hire onboarding efforts.
  • Work with Management to implement any improvement plans and adjust as needed, in coordination with management.
  • Assist in the development and testing of new products as requested.
  • When necessary, assist with daily production such as receiving mail and packages, scanning, and digital delivery.
  • Occasional travel may be required as needed.
Requirements
  • 2+ years of direct management experience managing hourly front-line employees.
  • 2+ years of experience in performance management, coaching, and feedback (performance reviews, corrective action, individual development plans, etc.).
  • Experience in working/developing within a diverse and inclusive work environment.
  • Familiarity with shipping and receiving via USPS and Common Carriers like FedEx or UPS.
  • High proficiency with Excel, Google Sheets, or similar.
  • Familiarity with databases and basic SQL preferred.
  • Ability to problem-solve and implement solutions quickly in situations where only limited standardization exists.
  • Excellent verbal communication, and the ability to convey important information clearly and effectively.
  • Strong leadership competency and ability to take the initiative.
  • Excellent delegator, collaborator, and mediator.
  • Excellent time management skills.
  • Responsible, goal-oriented, and organized.
  • Have strong attention to detail and be able to multitask and work independently.
  • Be confident, proactive, and willing to take on workplace challenges.
  • Listening skills and be able to take direction from peers and individuals in higher-level positions.
  • Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.
Compensation and Benefits

LegalZoom is a remote-first company, and the national range for this role is ($64,100 - $83,150). Actual compensation offered will depend on several factors, including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus, and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits, including:

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Paid Time Off
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short-Term/Long-Term Disability Insurance
  • Plus other wellness benefits to include:
  • Fertility
  • Mental Health
  • One Medical
  • Fringe lifestyle benefits up to $250