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Customer Support Specialist

2 months ago

Holtsville, New York, United States Collabera Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Technical Support Specialist. In this role, you will provide exceptional support to our clients throughout the inventory process, ensuring timely and efficient resolution of their queries and concerns.

Key Responsibilities
  • Assist customers with their questions and issues related to our equipment and inventory processes.
  • Coordinate internal activities to ensure seamless order processing and timely delivery of services.
  • Prepare and enter client information into our database to document interactions and resolutions.
  • Work closely with senior representatives to address complex customer inquiries.
  • Direct customers to relevant resources and escalate issues as needed.
Requirements
  • High School Diploma and college background required.
  • Light IT background preferred.
  • Prior customer service experience essential.
  • Excellent communication and computer skills.
  • Ability to work remotely and have flexible availability.
Training and Development

We offer 20 hours of paid training, which includes a comprehensive onboarding program and ongoing support to ensure your success in this role.

Note

Please note that this role requires flexibility, especially on weekends, and includes must-work dates on January 6th and 7th.