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Financial Care Specialist I

2 months ago

Sacramento, California, United States CEDARS-SINAI Full time
Job Summary

Cedars-Sinai is seeking a highly skilled Financial Care Specialist I to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, identifying and resolving customer inquiries, concerns, and issues, and ensuring timely and accurate account collection.

Key Responsibilities:

  • Provide patient relations support to Patient Financial Services, performing duties such as identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues.
  • Follow up on accounts to ensure payment and resolution, working independently and utilizing strong customer service skills to deescalate issues quickly.
  • Apply detailed knowledge of and follow all hospital and department policies, procedures, and guidelines.
  • Effectively monitor assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner.
  • Adhere to documentation standards of the department, accurately using activity codes, and maintaining acceptable levels of speed and accuracy.
  • Negotiate and document payment plans within established policies, achieving timely and accurate account collection for hospital and professional services.
  • Respond timely, effectively, and appropriately to deliverables, sharing knowledge, time, and expertise to assist other members of the team.

Requirements:

  • High School Diploma/GED required; Associate's degree in business administration or a related major or college level courses in finance, business, or health insurance preferred.
  • A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.

About Cedars-Sinai:

Cedars-Sinai is a world-renowned medical center that has a reputation for excellence. We provide an outstanding benefit package that includes healthcare, paid vacation, and a 403(b), along with competitive compensation. Our accomplished staff reflects the culturally and ethnically diverse community we serve, and we take pride in hiring the best employees.