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Client Support Specialist

2 months ago

Frisco, Texas, United States Tenet Florida Physician Services, L.L.C. Full time

Job Title: Support Service Representative

Job Summary:

The Support Service Representative is responsible for delivering essential clerical assistance while managing medical documentation, including medical records, Explanation of Benefits (EOBs), UB92 forms, and detailed billing statements for both internal and external stakeholders.

Key Responsibilities:

  • Handle requests for medical records, EOBs, UB92 forms, and itemized billing statements, ensuring timely communication with designated business unit contacts.
  • Perform a variety of clerical tasks, including sorting mail, filing documents, photocopying, scanning, and indexing records.
  • Manage the printing, tracking, and distribution of mail.
  • Execute additional tasks as assigned by management.

Qualifications:

Conifer requires candidates to obtain and provide proof of all necessary vaccinations and screenings as permitted by law prior to employment commencement. This may include, but is not limited to, vaccinations for COVID-19, influenza, and any future mandated vaccines and screenings.

Knowledge, Skills, and Abilities:

To excel in this role, candidates must demonstrate proficiency in the following areas:

  • Computer literacy, including MS Word, Excel, and Outlook.
  • Strong interpersonal, verbal, and written communication skills, along with excellent listening and organizational abilities.
  • Capacity to thrive in a fast-paced environment.
  • Ability to learn quickly and adapt to new tasks.
  • Proficiency in prioritizing and managing multiple responsibilities.
  • Familiarity with healthcare terminology.
  • Customer service skills.
  • Ability to conduct independent research.
  • Data entry skills, including 10-key by touch.

Education and Experience:

Minimum requirements include a high school diploma or equivalent, along with 0 to 3 years of experience in a business office or related field.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

Ability to sit and work at a computer for extended periods is essential.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Office/Team Work Environment.