Customer Service Representative
1 week ago
This role is focused on delivering exceptional customer experiences through various contact channels, including voice, email, and chat. As a skilled Outfitter, you will handle customer inquiries, resolve issues, and provide first-call resolution for a wide range of company, sales, and product questions. You will be empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customers' needs.
Key Responsibilities- Perform all customer contact procedures and meet performance requirements.
- Respond to incoming customer inquiries and resolve customer issues regarding account, order status, and after-sale service.
- Capitalize on opportunities to secure sales, including offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts.
- Utilize advanced skills training, system programs, and desktop resources to assist customers from all business channels.
- Empower customers to go beyond standard procedures to answer inquiries, resolve concerns, and connect them with products and services that create loyal customers.
- High School Diploma or equivalent.
- Knowledge of and familiarity with basic computer use, Microsoft Office, and web navigation.
- Strong written and verbal communication skills.
- Critical thinking skills.
- Effective customer service skills.
Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions. Plus, take advantage of dental, vision, and voluntary benefits, 401(k) retirement savings, paid holidays, and paid vacation time.
Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
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