Customer Service Representative

1 week ago


Stuttgart, Arkansas, United States Bass Pro Inc Full time
Job Summary

This role is focused on delivering exceptional customer experiences through various contact channels, including voice, email, and chat. As a skilled Outfitter, you will handle customer inquiries, resolve issues, and provide first-call resolution for a wide range of company, sales, and product questions. You will be empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customers' needs.

Key Responsibilities
  • Perform all customer contact procedures and meet performance requirements.
  • Respond to incoming customer inquiries and resolve customer issues regarding account, order status, and after-sale service.
  • Capitalize on opportunities to secure sales, including offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts.
  • Utilize advanced skills training, system programs, and desktop resources to assist customers from all business channels.
  • Empower customers to go beyond standard procedures to answer inquiries, resolve concerns, and connect them with products and services that create loyal customers.
Requirements
  • High School Diploma or equivalent.
  • Knowledge of and familiarity with basic computer use, Microsoft Office, and web navigation.
  • Strong written and verbal communication skills.
  • Critical thinking skills.
  • Effective customer service skills.
Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions. Plus, take advantage of dental, vision, and voluntary benefits, 401(k) retirement savings, paid holidays, and paid vacation time.

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.



  • Stuttgart, Arkansas, United States Bass Pro Shops Full time

    Bass Pro Shops Hwy 65 North Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Bass Pro Shops. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a safe and secure shopping environment, and maintaining a high level...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThis is a challenging and rewarding role that requires a high level of customer service skills and the ability to work in a fast-paced environment. As a Customer Service Representative at Bass Pro Inc, you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner.Key ResponsibilitiesRespond to...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our products, and driving sales growth.Key ResponsibilitiesProvide world-class customer service to all guests,...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our products, and driving sales growth.Key ResponsibilitiesProvide world-class customer service to all guests,...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Outfitter is a key member of our team, responsible for providing exceptional customer service and promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction, product knowledge, and operational excellence.Key ResponsibilitiesCustomer Service: Provide world-class customer...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job Title: Customer Service AssociateJob Summary:The Customer Service Associate is responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering exceptional service.Key Responsibilities:Provide...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Associate will provide world-class customer service to our guests while presenting customers with the benefits of becoming a CLUB Member. The ideal candidate will be a product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe CLUB Customer Service Outfitter is responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering exceptional service.Key ResponsibilitiesSupports a strong commitment to...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Associate will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role will be the product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Associate will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role will be the product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Customer Service Associate will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role will be the product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and...


  • Stuttgart, Arkansas, United States Walmart Full time

    Job SummaryThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at Walmart Supercenter #102.Key ResponsibilitiesVerify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and respond to customer inquiriesWork collaboratively...


  • Stuttgart, Arkansas, United States ACCS - ARES Customer Care Solutions GmbH Full time

    Regional Customer Success ManagerWe are seeking a highly motivated and experienced Regional Customer Success Manager to join our team at Vayda. As a key member of our sales team, you will be responsible for driving customer acquisition and ensuring customer satisfaction in the Delta region.Key Responsibilities:Represent Vayda and its mission in the Delta...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThis role is focused on delivering exceptional customer experiences through various contact channels, including voice, email, and chat. As a skilled Outfitter, you will handle customer inquiries, resolve issues, and provide first-call resolution for a wide range of company, sales, and product questions.Key ResponsibilitiesRespond to customer...


  • Stuttgart, Arkansas, United States Vayda Full time

    Regional Customer Success ManagerVayda is a technology and services company accelerating the agricultural transition to regenerative farming systems. We're seeking a highly motivated and experienced Regional Customer Success Manager to join our team in the Delta region.Key Responsibilities:Represent Vayda and its mission in the Delta region, embodying the...


  • Stuttgart, Arkansas, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Asset Protection Customer Host to join our team at Walmart Supercenter #102. As a key member of our store team, you will be responsible for ensuring a safe and secure shopping environment for our customers.Key ResponsibilitiesVerify purchases and assist with returned itemsPrevent loss at store...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job Summary: We are seeking a skilled Cashier to join our team at Mack's Prairie Wings. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a smooth checkout experience for our customers.Key Responsibilities:Process customer transactions accurately and efficientlyProvide excellent customer service and respond to...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Retail Sales Associate is responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers. This role involves operating a cash register, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet and assist customers in a...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for all customers. This role involves operating a Point of Sale (POS) register system, handling customer transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Stuttgart, Arkansas, United States Bass Pro Inc Full time

    Job SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for all customers. This role involves operating a Point of Sale (POS) system, handling customer transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide world-class...