Customer Service Representative

3 days ago

Stuttgart, Arkansas, United States Bass Pro Inc Full time
Job Summary

The Customer Service Associate will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role will be the product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Key Responsibilities
  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current members with a unique and exclusive experience.
  • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeps the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
Requirements
  • Minimum Degree Required: High school diploma or equivalent experience.
  • Experience: 0 to 2 Years of Experience.
Knowledge, Skills, and Abilities
  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Travel Requirements
  • N/A.
Physical Requirements
  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information.
  • Constantly repeat motions that may include the wrists, hands and/or fingers.
  • Constantly assess the accuracy, neatness and thoroughness of work assigned.
  • Light work that includes lifting and moving objects up to 20 pounds constantly.
  • Occasionally ascend or descend ladders, stairs, step stools, etc.
  • Occasionally work in noisy environments.
Independent Judgment
  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions.
  • Medical.
  • Dental.
  • Vision.
  • Health Savings Account.
  • Flexible Spending Account.
  • Voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays.
  • Paid vacation.
  • Paid sick time.
  • Bass Pro Cares Fund.
  • And more.

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