Customer Service Representative

2 weeks ago

Stuttgart, Arkansas, United States Bass Pro Inc Full time
Job Title: Customer Service Associate

Job Summary:

The Customer Service Associate is responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering exceptional service.

Key Responsibilities:
  • Provide exceptional customer service to all guests, ensuring a pleasant and productive shopping experience.
  • Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provide service to all areas of the store based on business need.
Requirements:
  • High school diploma or equivalent experience.
  • 0 to 2 years of experience in a customer service environment.
Preferred Qualifications:
  • Excellent organization skills and attention to details.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits:
  • Medical, dental, and vision insurance.
  • Health Savings Account and Flexible Spending Account.
  • 401k Retirement Savings.
  • Paid holidays, vacation, and sick time.
  • Bass Pro Cares Fund.
  • And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

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