Senior Technical Support Specialist

8 hours ago

Reston, Virginia, United States Peskind Executive Search, Inc. Full time

Senior Technical Support Specialist

Description:

We are seeking a highly skilled Senior Technical Support Specialist to provide direct, daily onsite support to a government customer crucial to national security. As a key member of our team, you will operate in a highly challenging, dynamic environment, utilizing strong problem-solving and technical skills to troubleshoot issues in a mostly Linux-based environment.

Our client is committed to innovation and continues to bring new solutions to our government partners to solve some of the most pressing challenges facing our nation. If you have a strong background in Linux Systems Administration and are proficient in scripting languages, we encourage you to apply.

Required Qualifications:

  • Security Clearance: TS/SCI w/ full-scope lifestyle polygraph (FSP)
  • B.S. Degree (M.S. preferred) in Computer Science/MIS, or related discipline
  • 2-3 years of Linux Systems Administration experience
  • Proficiency in leveraging scripting language(s) e.g.,: BASH, PYTHON, PHP, PERL, etc.

Preferred Qualifications:

Proficiency and experience in programming with Enterprise Control Language (ECL) in an HPCC system platform for big data processing

Optional Qualifications:

  • Experience with Kubernetes container orchestration system
  • Experience with Amazon Web Services (AWS) and cloud technology

Responsibilities:

  • Diagnose and solve problems using scripts, maintenance tools, and technical skills
  • Maintain required service level response and resolution times for all systems
  • Diagnose performance problems using available performance tools and system indicators
  • Develop onsite modifications that insure continuous improvement of tools and resources
  • Take ownership of critical technical issues and develop processes or applications to enhance the team's ability to achieve its goals
  • Testing of software and providing technical feedback to customer, 3rd party vendors, and development teams
  • Work with team members to identify training opportunities and develop training programs or plans based on team objectives
  • Display initiative and versatility in identifying, learning and developing technical skills

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