IT Support Specialist

4 hours ago


Richardson, Texas, United States DSI Systems Full time
Job Title: IT Support Associate

Job Summary:

We are seeking a highly motivated and detail-oriented IT Support Associate to join our team at DSI Systems. As an IT Support Associate, you will provide technical support to our end-users, troubleshoot hardware and software issues, and assist with various IT-related tasks.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including Windows workstations, peripherals, and VOIP phones
  • Perform hardware and software installation, upgrades, and configuration
  • Adhere to company procedures for hardware and software requests and installs
  • Provide problem diagnosis and resolution for hardware and software issues
  • Install all peripheral components, including printers, scanners, phones, and disk drives
  • Answer inbound technical support calls and emails
  • Provide telephone, in-person, and remote support to end-users
  • Troubleshoot LAN/WAN connectivity issues
  • Provide accurate and timely logging of problems
  • Escalate issues as needed
  • Work with vendor, software provider, and manufacturer support as needed
  • Monitor the ticketing system and complete tickets in a timely manner
  • Image new and existing desktop systems
  • Maintain proper inventory of corporate assets
  • Provide updates, status information, and completion information to manager and/or users as needed
  • Support corporate audio/visual equipment
  • Travel between office sites to perform assigned duties

Requirements:

  • 1-2 years of desktop administration experience
  • Knowledge of computer, network operations, and maintenance
  • LAN/WANs
  • Microsoft Windows XP/7/10/11 Operating Systems

Benefits:

  • Medical, dental, and life insurance available on the first day of employment
  • 401k plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee profit-sharing program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, with a preference for promoting from within


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