IT Support Specialist
4 hours ago
Job Summary:
We are seeking a highly motivated and detail-oriented IT Support Associate to join our team at DSI Systems. As an IT Support Associate, you will provide technical support to our end-users, troubleshoot hardware and software issues, and assist with various IT-related tasks.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot hardware and software issues, including Windows workstations, peripherals, and VOIP phones
- Perform hardware and software installation, upgrades, and configuration
- Adhere to company procedures for hardware and software requests and installs
- Provide problem diagnosis and resolution for hardware and software issues
- Install all peripheral components, including printers, scanners, phones, and disk drives
- Answer inbound technical support calls and emails
- Provide telephone, in-person, and remote support to end-users
- Troubleshoot LAN/WAN connectivity issues
- Provide accurate and timely logging of problems
- Escalate issues as needed
- Work with vendor, software provider, and manufacturer support as needed
- Monitor the ticketing system and complete tickets in a timely manner
- Image new and existing desktop systems
- Maintain proper inventory of corporate assets
- Provide updates, status information, and completion information to manager and/or users as needed
- Support corporate audio/visual equipment
- Travel between office sites to perform assigned duties
Requirements:
- 1-2 years of desktop administration experience
- Knowledge of computer, network operations, and maintenance
- LAN/WANs
- Microsoft Windows XP/7/10/11 Operating Systems
Benefits:
- Medical, dental, and life insurance available on the first day of employment
- 401k plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee profit-sharing program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, with a preference for promoting from within
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