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Technical Service Representative

1 month ago

Toledo, Ohio, United States Solenis Full time
Job Title: Technical Service Representative

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries.

We are seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will provide exceptional customer service, technical support, and solutions to our customers.

Key Responsibilities:
  • Provide timely and accurate technical support to customers via phone, email, and remote guidance.
  • Maintain a high level of personal knowledge in respect to TASKI and NSS equipment, parts, and related functions.
  • Communicate with customers to understand their specific service and parts requirements.
  • Collaborate with Technical Specialists, Distributors, and Sales Professionals to resolve customer issues.
  • Process orders and dispatch service calls in accordance with company policies and procedures.
Requirements:
  • High school diploma or equivalent preferred.
  • 1+ years of experience in a technical and/or customer service environment.
  • Professional communication and active listening skills.
  • Ability to work in a fast-paced environment and multitask.

We offer a competitive salary and benefits package, as well as opportunities for continued learning and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.