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Customer Service Representative

1 month ago

Framingham, Massachusetts, United States Framingham Route 9 Full time
Job Summary

The Customer Service Representative will be responsible for providing exceptional customer service to our clients at Framingham Route 9. This role involves conducting a wide array of customer transactions, recommending products and services in conformance with established Bank objectives, and assisting customers with questions as requested.

Responsibilities

Customer Experience

• Develops an understanding of customers' needs and expectations, ensuring that products and services are offered that address those needs and expectations.
• Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.

Operational Excellence

• Ensures quality and accuracy of work, demonstrating sound technical knowledge, including of Bank products, services, and technology services.
• Stays informed of and adheres to alerts, procedures, and policies, performing all duties in accordance with prescribed compliance, security, and risk protocols.

Teamwork

• Is an engaged member of the branch team, stepping up as needed to accomplish team objectives.
• Supports the branch supervisors in implementing Bank policies, procedures, and initiatives, creating a positive work environment.

Credibility

• Follows through on tasks and assignments, managing time and priorities effectively and demonstrating flexibility.
• Expresses ideas well and clearly, using professional written, verbal, and electronic communications, supporting branch, division, and Bank's strategic goals.

Decision Making

• Understands and complies with Bank policies and procedures, being aware of potential risks and alerting branch supervisors as appropriate.
• Brings requests for exceptions to branch supervisors as appropriate.

Qualifications

• High School diploma or its equivalent.
• Three to six months banking or retail cash handling experience preferred.
• Strong customer service, interpersonal, and organizational skills desired.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Must possess intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours, with scheduling and work location flexibility required.
• Must be able to stand for extended periods of time and lift 25 pounds.

Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled.

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