Customer Service Representative

7 days ago


Framingham, Massachusetts, United States The Fountain Group Full time

The Fountain Group is seeking a skilled Customer Service Representative to join our team. This is a remote opportunity to work with a prominent client, providing exceptional customer service and support.

Job Description:
  • Provide top-notch customer service via phone, email, chat, and social media.
  • Respond to customer inquiries, resolve issues, and document information in our customer tracking system.
  • Work collaboratively with District Managers, Store Managers, and Home Office personnel to resolve customer problems and answer questions.
  • Maintain a positive company image and promote our customer service objectives and mission statement.
Qualifications:
  • High School Diploma or equivalent required.
  • Recent college graduate preferred.
  • Previous experience responding to email, chats, and social media comments required.


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