Customer Service Representative

4 weeks ago


Framingham, Massachusetts, United States Randstad Full time

At Randstad, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and promoting a positive company image.

Responsibilities

Respond to customer inquiries and concerns via phone, email, and chat, providing accurate and effective solutions.

Collaborate with district managers, store managers, and home office personnel to resolve customer issues and answer questions.

Document customer and store information in our customer tracking system, ensuring accurate and up-to-date records.

Promote a positive company image and support customer service objectives and mission statement.

Make sound judgment calls that align with our brand, escalation, and customer service policies for social media customer-related issues.

Multitask in a fast-paced environment, managing a high volume of inbound and outbound content to provide excellent customer service follow-up and follow-through.

Skills

Customer Service
Client Service
Customer Support
Qualifications

2 years of experience in customer service or a related field
Experienced level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.



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