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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Randstad. As a Call Center Agent, you will play a critical role in providing exceptional support to patients nationwide with their healthcare needs.
Key Responsibilities- Respond to incoming calls from patients, physicians, and other departments according to established scripts and guidelines.
- Answer routine administrative inquiries and provide accurate information to patients.
- Forward complex inquiries to appropriate personnel and take messages as necessary.
- Manage electronic in-basket in multiple system applications and assist patients with phone numbers, facility directions, and office layouts.
- Handle incoming and outgoing departmental mail and correspondence with patients.
- Verify insurance eligibility and update demographic information per regional policies.
- Request and obtain patient medical record numbers when necessary.
- Verify health insurance coverage and explain co-pays, cost shares, and other applicable fees.
- 1 year of experience in a call center or customer service role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- High school diploma or equivalent required.
- A comprehensive benefits package, including health insurance and a 401K contribution.
- An incentive and recognition program to reward your hard work and dedication.
- The opportunity to work with a world leader in matching great people with great companies.
