Customer Service Team Leader

2 weeks ago


Wixom, Michigan, United States Movement Search & Delivery Full time

We are looking for a proactive Customer Service Team Leader to manage a well-established group within the Customer Service division of a thriving industrial distributor/manufacturer. This role requires a committed leader with experience in industrial products to guide daily operations, collaborate with internal departments, support strategic objectives, and ensure that all team members have the necessary knowledge and resources to excel.

Key Responsibilities:

  • Client Relations: Address complex and escalated customer service issues, effectively resolving challenges related to order processing, shipping, invoicing, and more.
  • Team Performance: Evaluate team performance, deliver coaching and training, recognize achievements, and manage scheduling and resource distribution to achieve departmental targets.
  • Operational Enhancement: Create and improve processes to boost workflow efficiency and elevate customer service standards, while overseeing intricate projects to ensure timely and effective outcomes.

Qualifications:

  • Minimum of 4 years of experience in customer service within the industrial sector.
  • At least 2 years of leadership experience in customer service.
  • Strong analytical skills, attention to detail, and flexibility.
  • Exceptional communication, organizational, and interpersonal abilities.
  • Capability to excel in a fast-paced environment with a collaborative approach.

We offer competitive benefits, opportunities for professional growth, and a nurturing work atmosphere.

Next Steps:

If you are prepared to lead a dynamic customer service team and play a crucial role in the success of a growing organization, we encourage you to consider this opportunity.

#CustomerServiceTeamLeader #Leadership #Industrial #Manufacturing



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