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Customer Service Representative
2 months ago
Michigan Air Solutions is seeking a highly skilled and detail-oriented Customer Service Specialist to join our Parts department. As a key member of our team, you will be responsible for providing exceptional customer service, processing parts orders, and coordinating shipping and receiving activities.
Key Responsibilities:- Customer Service: Provide timely and effective communication to internal and external stakeholders regarding part specifications, sales orders, and acknowledgments.
- Parts Research: Research part numbers and adjust coding and cost/pricing as needed in the system.
- Order Processing: Understand ordering trends and process customer purchase orders with a high sense of urgency.
- Quoting and Invoicing: Gather critical information and enter quoting for customer review, and maintain clear communication throughout the life of an order.
- Warehouse Operations: Perform standard warehousing duties, including receiving inventory, processing picking lists, and staging material for service technicians.
- Inventory Management: Assist with inventory cycle counts and overall warehouse organization.
- Education: High school diploma or equivalent.
- Experience: 3+ years' experience in material handling or a similar position, preferably in an industrial, distribution, or warehouse setting.
- Background: Background in manufacturing or industrial supply chain.
- Skills: Strong experience in a customer-facing role, advanced Microsoft Excel ability, and proficiency in Infor ERP LN or equivalent SAP ERP/inventory management system.
- Desirable Qualifications: Specific product knowledge with air compressors or HVAC components or controls, familiarity with the air compressor industry, strong interpersonal skills, and forklift certification.
