Customer Care Associate

2 weeks ago


Wixom, Michigan, United States Culligangreatlakes Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO001020

Job Details

Description

Culligan of Wixom is on the lookout for an Entry Level Customer Service Representative to become a vital part of our office support team. Compensation starting at $15 - $17 per hour. Our operational hours are from 8 AM to 5 PM, with no evening or weekend shifts.

We pride ourselves on having a dynamic team and are eager to welcome another member who will embody our brand and foster long-term customer relationships. This role is ideal for individuals with a strong work ethic and meticulous attention to detail. If you aspire to build a career in customer service and excel at providing solutions, this position is tailored for you.

Key Benefits:

  • Consistent Monday to Friday work schedule
  • Starting hourly rate of $15-$17
  • Paid time off
  • Comprehensive benefits package including 401k with company match
  • Opportunities for career advancement
  • Stable, growing, and family-oriented organization
  • Preference for internal promotions
  • Access to complimentary Culligan equipment for personal use

Responsibilities:

  • Handle incoming calls from our valued customers
  • Address and resolve product or service-related inquiries, ensuring complete customer satisfaction
  • Coordinate service appointments and dispatch technicians to customer locations
  • Finalize billing and work orders; prepare necessary documentation for the following business day
  • Process payments and maintain customer records by updating account information
  • Schedule initial inspections for new customers
  • Prepare and uphold compliance and regulatory reports (sales reports, month-end reporting, etc.)

Qualifications:

  • Ability to manage tasks effectively in a fast-paced and enjoyable environment
  • Strong work ethic, with honesty and integrity being essential
  • Excellent communication skills, demonstrating helpfulness and patience with colleagues and customers
  • Outstanding problem-solving abilities
  • Capability to work independently
  • Proficiency in Microsoft Office is preferred
  • Experience in customer service and multi-line telephone systems is preferred

All candidates will undergo pre-employment testing, which may include drug/alcohol screening, background checks, motor vehicle record checks, and D.O.T. physicals, as applicable.

Benefits: Our organization consistently provides opportunities for advancement, competitive compensation, and a comprehensive benefits package, including Health, Dental, Vision Insurance, Company Paid Life Insurance, options for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, a 401(k) with a generous company match, and Paid Time Off.

We are an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities.



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