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Customer Service Representative

2 months ago

Hardeeville, South Carolina, United States Randstad Full time
Customer Service Representative Job Description

Are you looking for a part-time opportunity with the potential to grow into a full-time role? Explore this exciting chance to be a customer service representative and play a crucial part in ensuring the smooth and efficient operation of our company's logistics and distribution.

Key Responsibilities:
  • Receive and process calls from customers, serving as the end-to-end point of contact for customers and resolving customer issues.
  • Collaborate with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
  • Answer incoming calls and assist existing commercial and residential customers in resolving issues.
  • Provide service quotes for new customers and establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
  • Communicate concise and accurate information and provide customer retention by offering high-level customer service and alternatives to cancellation requests.
Requirements:
  • 1 year of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
What We Offer:
  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • An incentive and recognition program to reward outstanding performance.
  • Ongoing training and development opportunities to enhance your skills and career.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.