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Advanced Systems Support Specialist
2 months ago
Compensation: $65.93 Hourly
Note: The standard starting salary for this role is the minimum of the specified pay range. A higher salary may be considered based on the qualifications and experience of the selected candidate, as well as the City's step placement policy.
Application Process: Completion of supplemental questions is mandatory. Responses must directly address the questions posed and be substantiated by the work history and information provided in the application or resume. Applications may not be evaluated if specific responses to supplemental questions are absent.
Safety and Security Designation: This position is classified as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act, meaning employees may face disciplinary action, including termination, for testing positive for marijuana components or metabolites, regardless of medical marijuana licensing.
Cyber Security Sensitivity: Effective June 26, 2023, this role is also designated as cyber security sensitive, complying with the United States Department of Justice's Criminal Justice Information Services Security Policy. This requires national fingerprint-based background checks prior to granting access to sensitive criminal justice information.
Department Overview: This position functions as the Physical Security Manager for the City of Oklahoma City, reporting directly to the General Services Director. The Physical Security team consists of two members, including the Manager and a Systems Support Specialist III, providing various services related to facility access control and CCTV management.
Position Summary: Located within the Administration Division of the General Services Department, this role is responsible for comprehensive project management, training, and oversight of both professional and technical staff across various departmental functions. Key responsibilities include:
- Providing oversight and technical support to personnel maintaining enterprise hardware and software.
- Evaluating and implementing new and replacement systems.
- Coordinating project management implementations.
- Developing program goals, objectives, and budgets.
- Preparing administrative reports and monitoring maintenance and support contracts.
The incumbent will frequently interact with other City departments, contractors, vendors, and external agencies to exchange information and provide technical assistance regarding program activities. Work is guided by defined program objectives and budgetary constraints, with performance reviewed by division managers or the Information Technology Assistant Director.
Veterans Preference: Honorably discharged veterans of the United States Armed Forces, National Guard, and Reserve Forces who meet the qualifications for this position will receive preference. Verification of honorable discharge must be submitted prior to the closing date of the vacancy announcement.
General Job Requirements:
- Proficiency in applying project management principles within an IT context.
- Experience in supervising staff.
- Ability to manage employee performance and development.
- Familiarity with enterprise operating systems and productivity software.
- Experience in developing and overseeing change management policies.
- Skills in budget management and reporting.
- Knowledge of Active Directory administration.
- Understanding of commercial technologies to meet business needs.
- Valid driver’s license required.
Infrastructure Support Requirements:
- Expertise in configuring and monitoring enterprise infrastructure.
- Ability to install, configure, and troubleshoot enterprise server/network systems.
- Skills in ensuring stability and security of enterprise systems.
- Experience in disaster recovery planning and documentation.
- Ability to analyze performance and recommend improvements.
- Skills in automating enterprise server and network management.
- Technical expertise in resolving complex operational issues.
Departmental Preferences:
- Five years of experience in commercial technologies relevant to physical security.
- Five years of project management and supervisory experience.
- Five years of experience with enterprise access control systems.
- Five years of experience with enterprise CCTV/VMS systems.
- Five years of experience with enterprise fire and burglar systems.
Core Competencies:
- Execution and Results: Establishes clear goals and high performance standards.
- Judgment: Makes informed, objective decisions and manages risks effectively.
- Teamwork: Collaborates effectively and values diverse perspectives.
- Customer Centric: Committed to public service and high-quality work.
- Strategic Thinking: Develops long-term strategies aligned with organizational goals.
- Agility: Adapts to change and encourages innovation.
Working Conditions:
- Primarily indoors in a climate-controlled environment.
- Occasional requirement to work beyond standard hours.
- Some local and out-of-town travel may be necessary.
Physical Requirements:
- Ability to lift and carry equipment weighing up to 50 lbs.
- Dexterity to operate technical equipment and tools.
- Visual acuity for reading technical documentation.
- Effective communication skills for training and assistance.
Additional Information: Applicants may upload two attachments only. Pay is received electronically. Background checks and drug testing are conducted upon conditional offer of employment.