Systems Support Specialist II

1 month ago

Oklahoma City, Oklahoma, United States City of Oklahoma City Full time
Job Summary

This position is primarily located in the Technology Infrastructure Division of the Information Technology Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Systems Support Specialist II is a fully trained practitioner who possesses full functional knowledge of the assigned specialty. Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security.

Essential Job Functions
  • Providing technical support for enterprise hardware components and software
  • Troubleshooting system components
  • Implementing new and replacement systems
Requirements
  • Skill in the research and development of feasibility studies for technology solutions
  • Skill in communicating technical information to non-technical personnel
  • Skill in developing effective system documentation
  • Knowledge of existing enterprise operating systems and productivity software
  • Knowledge of Active Directory user and group administration principles
  • Knowledge of enterprise change management policies and procedures
  • Knowledge of basic project management principles
  • Ability to work independently or with others through coordinated efforts
  • Ability to perform as a first level supervisor or team lead
  • Possession of a valid driver license (Operator)
Preferred Qualifications
  • Skill in identifying patterns, assessing risks, and experience with security incident analysis, log analysis, and forensic investigations
  • Skill in implementing and leveraging behavioral analytics platforms to detect anomalous activities, threat hunting, insider threat identification, and overall threat detection capabilities
  • Knowledge of security operations principles, processes, and best practices
Competencies
  • Execution and Results
  • Judgment
  • Teamwork/Team Oriented
  • Customer Centric
  • Strategic Thinking
  • Leads Through Influence
  • Commitment to Continuous Improvement
  • Agility
  • Talent Development
  • Inclusive Leadership
Working Conditions
  • Primarily indoors in a climate-controlled environment
  • Occasionally required to work beyond normal work hours or to change work hours when conducting training or systems analyses
  • Occasional local and out-of-town travel
Physical Requirements
  • Strength enough to frequently lift, push, pull or carry computer/network infrastructure components weighing up to 50 lbs. without mechanical assistance
  • Arm-hand dexterity enough to demonstrate and operate keyboards, small diagnostic equipment, remove and replace small components from computer systems, network cabling, or other related hardware configurations, etc.
  • Near vision enough to read training manuals, small component labeling on computer hardware components such as motherboards, expansion slot cards, chipsets, etc.
  • Hearing enough to understand and communicate by telephone and in person
  • Speech enough to communicate by telephone and in person when conducting training or providing assistance
  • Body dexterity to climb bend, twist and crawl in small or confine spaces

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