Restaurant Operations Manager

4 hours ago


Lincoln Park, Michigan, United States Tim Hortons Full time

Job Summary:

We are seeking a highly motivated and experienced General Manager to lead our Tim Hortons restaurant team. As a General Manager, you will be responsible for managing the day-to-day operations of the restaurant, including labor costs, food and paper costs, and product launches.

Key Responsibilities:

  • Manage labor costs through effective scheduling and floor management
  • Control food and paper costs using order guides
  • Ensure product launches and promotions are executed with perfection
  • Resolve guest issues and work with the team to minimize issues
  • Participate in the recruitment process
  • Train new team members
  • Monitor weekly and monthly inventories
  • Prepare and provide team members with performance reviews
  • Train, remind, and encourage team members to follow all Health and Safety policies and programs
  • Coach and discipline team members as needed
  • Lead by example and follow all Tim Hortons policies and procedures
  • Plan, organize, direct, control, and evaluate daily operations
  • Balance cash and complete balance sheets
  • Complete cash reports and related forms
  • Foster a positive work environment through leadership and example

Physical Demands:

  • Walking and standing for long periods of time
  • Able to lift and carry up to 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold and hot working environments
  • Ability to work under pressure in a high-fast-paced environment adhering to tight deadlines

Availability:

Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work-life balance. Monthly schedules may require some afternoon and weekend shifts.

Requirements:

  • Education - Secondary (high) school graduation
  • Experience - Minimum 2 years experience in the quick-service restaurant industry
  • Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
  • Excellent written and verbal communication
  • Strong leadership and interpersonal skills
  • Customer service mindset

Company Information:

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.



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