General Manager

2 weeks ago


Lincoln Park, Michigan, United States Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our quick-service restaurant team at Tim Hortons. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of quality and cleanliness.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Provide coaching and feedback to team members to ensure they meet performance expectations
    • Lead by example and promote a positive and inclusive work environment
  • Operations and Customer Service
    • Manage labor costs, food and paper costs, and inventory levels to optimize restaurant performance
    • Ensure that product launches and promotions are executed with precision and attention to detail
    • Resolve customer complaints and work with the team to minimize issues
  • Financial Management
    • Balance cash and complete balance sheets
    • Prepare and provide restaurant staff with performance reviews
    • Monitor and control expenses to meet budget targets
  • Health and Safety
    • Train and remind team members to follow all Health and Safety policies and procedures
    • Coach and discipline team members as needed to ensure compliance
  • Planning and Organization
    • Plan, organize, direct, control, and evaluate daily operations
    • Balance work schedules to meet business needs while fostering a fair work-life balance
Requirements
  • Education
    • Secondary (high) school graduation
  • Experience
    • Minimum 2 years experience in the quick-service restaurant industry
  • Skills
    • Excellent written and verbal communication skills
    • Strong leadership and interpersonal skills
    • Customer service mindset
    • Computer skills, including Point of Sale System and Microsoft Office (Word, Excel, Outlook)
Physical Demands
  • Walking and standing for long periods of time
  • Able to lift and carry up to 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high-fast paced environment adhering to tight deadlines
Availability
  • Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work-life balance

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