Tusayan Operations Supervisor

24 hours ago


Grand Canyon, Arizona, United States Pink Jeep Tours Full time
Job Summary

We are seeking a highly motivated and experienced Operations Supervisor to join our team at Pink Jeep Tours in Grand Canyon, AZ. The successful candidate will be responsible for supporting the General Manager in leading the daily activities of the Customer Service and Tour Guide teams, ensuring company guidelines are followed and customer experience is maximized.

Key Responsibilities
  • Oversee the day-to-day operations and activities of all employees to ensure quality operations, service, safe vehicles and driving practices, and exceptional customer service from all personnel.
  • Ensure guides are following company procedures and regulations, including the Driver Procedure Manual, SMITH Driver Trainings, DOT regulations, and Park Service regulations.
  • Model and ensure all safety procedures and safe work practices are being followed to ensure a safe work environment for employees and a safe tour experience for guests.
  • Assist with group/special events to ensure service exceeds expectations and objectives.
  • Work with the General Manager and Human Resources for guidance and assistance in all people practices, including hiring, payroll, time and attendance, performance reviews, counseling, and corrective action.
  • Train and mentor the Customer Service team to ensure a high level of customer service, sales, and operational efficiencies.
  • Provide leadership to the Guide Team to ensure guide operations and tour quality meets/exceeds expectations.
  • Support the General Manager in maintaining a positive ongoing relationship with partnering and permitting agencies, such as US Forest Service/National Parks Service, and other essential partners for business continuation and development.
  • Assist the General Manager with Employee Housing support, including maintenance requests, new employee check-ins, and departures.
  • Collaborate with Operations departments across company locations to establish continuous improvement and best practices.
  • Serve as Manager on Duty as schedule requires.
  • Perform work as a CSR and/or Tour Guide during peak business periods or as needed due to staffing shortages or unplanned absences.
Qualifications and Experience
  • Prior leadership experience with the ability to lead, motivate, organize, and prioritize in a positive and productive manner.
  • Experience in travel, tourism, or hospitality.
  • College degree preferred.
  • Proficiency in MS Word, Excel, Outlook, Gmail, and PowerPoint.
  • CIG certification within the first year.
  • SMITH Driver certification before driving company vehicles.
  • First Aid/CPR certification.
  • Excellent customer service and communication skills.
  • Effective time management, prioritization, and multi-tasking capabilities.
  • Good judgment and problem-solving skills.
  • Excellent organizational and administrative skills.
  • Excellent interpersonal and people skills, with a high level of integrity to handle sensitive and confidential information in a professional manner.
Essential Physical Requirements
  • This is a combination of management, administrative, and field/PR work, requiring travel and meeting with business partners, hotels, government agencies, etc. to build relationships and the business.
  • Must have a vehicle for travel.
  • Ability to use computers, phone systems, calculators, copiers, and general office equipment.
  • This position will involve sitting for travel and office work, walking, and ability to move around the office to perform duties, reach overhead, bend, push, pull, and lift up to 30 lbs.
  • Meet physical and DOT requirements necessary for training tour guides and conducting tours.


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