Customer Service Representative
3 days ago
Job Title: Proxy Call Center Representative
Job Summary:
We are seeking a highly skilled and professional Proxy Call Center Representative to join our team at Equiniti. As a Proxy Call Center Representative, you will be responsible for handling large call volumes daily, manually researching contact information for shareholders, and soliciting shareholder votes and accurately recording voting instructions.
Key Responsibilities:
- Work on an automated dialer handling large call volumes daily.
- Manually research contact information for shareholders.
- Solicit shareholder votes and accurately record voting instructions.
- Respond to shareholder inquiries using fact sheets and materials provided.
- Maintain updated call center database by entering information.
- Ability to quickly react to questions and refer to support guides.
- Ability to effectively follow scripts and department procedures.
Requirements:
- Must be at least 18 years old.
- Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).
- Previous virtual Call Center experience preferred.
- Must be able to work remotely from a safe, private, and quiet work location.
- Must have excellent phone etiquette with clear communication skills.
Equipment Requirements:
- Windows PC (no iPads, MacBooks, or Chromebooks).
- Windows Operating System (preferably Windows 10).
- Google Chrome needs to be installed as the default browser.
- Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted).
- Unmetered mobile phone access for the purposes of contact between you and our team.
- USB connected headset with noise cancelling features (not Wireless).
Equal Opportunity Statement:
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
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