Customer Service Representative

2 days ago


New York, New York, United States Shoe Service Plus Inc Full time
Job Title: Customer Service Representative - Luxury Leather Goods

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Leather Spa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our luxury leather goods repair and care services.

Key Responsibilities:
  • Advise and assist customers with their leather repair and care needs in person or over the phone
  • Provide hands-on technical support for the repairing of luxury leather products
  • Enter repair work orders into POS and online systems
  • Assist customers with service, work estimates, or existing work order questions
Requirements:
  • Previous after-sales experience in shoe & handbag repair is a plus
  • Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
  • Experience in leather/garment care or the luxury goods industry is a plus
  • Strong attention to detail and inspection
  • Must be reliable, get to work on time, and be able to work your shift
  • Must be able to lift boxes over 25 pounds
  • Knowledge of CRM software, Google G Suite, and/or other POS software is a plus
What We Offer:
  • Full-Time Job + 10% commission on retail product sales in-store

We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care. If you are a motivated and customer-focused individual with a passion for luxury leather goods, we encourage you to apply for this exciting opportunity.



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