Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Leather Spa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our luxury leather goods repair and care services.
Key Responsibilities:- Advise and assist customers with their leather repair and care needs in person or over the phone
- Provide hands-on technical support for the repairing of luxury leather products
- Enter repair work orders into POS and online systems
- Assist customers with service, work estimates, or existing work order questions
- Previous after-sales experience in shoe & handbag repair is a plus
- Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
- Experience in leather/garment care or the luxury goods industry is a plus
- Strong attention to detail and inspection
- Must be reliable, get to work on time, and be able to work your shift
- Must be able to lift boxes over 25 pounds
- Knowledge of CRM software, Google G Suite, and/or other POS software is a plus
- Full-Time Job + 10% commission on retail product sales in-store
We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care. If you are a motivated and customer-focused individual with a passion for luxury leather goods, we encourage you to apply for this exciting opportunity.
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