Customer Service Representative
23 hours ago
Join Resorts Atlantic City as a Customer Service Representative and be part of a dynamic team dedicated to delivering exceptional customer experiences. As a key member of our call center team, you will be responsible for handling customer inquiries, resolving issues, and providing personalized support to our guests.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide personalized support to guests, ensuring their needs are met and exceeded.
- Collaborate with internal teams to resolve customer issues and improve overall guest experience.
- Stay up-to-date on hotel and casino promotions, events, and services to effectively communicate with guests.
- Meet and exceed customer service standards, ensuring a positive and memorable experience for all guests.
- High school diploma or equivalent required.
- Prior experience in a customer service position preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and ability to work with basic math concepts.
As a Customer Service Representative, you will work in a dynamic and fast-paced call center environment. You will be required to work a variety of shifts, including evenings, weekends, and holidays. You will also be required to work in a team environment and collaborate with internal teams to resolve customer issues.
This is a great opportunity to join a leading hospitality company and be part of a team that is dedicated to delivering exceptional customer experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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