Customer Service Manager

3 days ago


Heath, Ohio, United States Ulta Beauty Full time
Lead Cashier Job Description

About the Role:

The Lead Cashier is a crucial position at Ulta Beauty, responsible for delivering exceptional customer service and ensuring seamless transactions at our cashwrap. As a champion of Ulta Beauty's mission, vision, and values, this role requires a passion for guest experience, process excellence, and driving results.

Key Responsibilities:

  • Provide outstanding customer service by greeting and engaging each guest, personalizing their experience, and recommending products and services.
  • Ensure prompt and accurate processing of transactions, including sales, refunds, and exchanges.
  • Maintain a clean and organized cashwrap area, adhering to company standards and procedures.
  • Cross-train new cashiers and other associates in cashiering duties, demonstrating leadership and collaboration skills.

Requirements:

  • High school diploma or equivalent preferred.
  • 2 years of relevant work experience or equivalent combination of education and experience.
  • Proven ability to delegate, multitask, and problem-solve.
  • Demonstrated knowledge and passion for guest service and selling.

Estimated Salary Range: $14.50 - $19.00 per hour, based on location and experience.



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