Customer Service Manager
3 days ago
About the Role:
The Lead Cashier is a crucial position at Ulta Beauty, responsible for delivering exceptional customer service and ensuring seamless transactions at our cashwrap. As a champion of Ulta Beauty's mission, vision, and values, this role requires a passion for guest experience, process excellence, and driving results.
Key Responsibilities:
- Provide outstanding customer service by greeting and engaging each guest, personalizing their experience, and recommending products and services.
- Ensure prompt and accurate processing of transactions, including sales, refunds, and exchanges.
- Maintain a clean and organized cashwrap area, adhering to company standards and procedures.
- Cross-train new cashiers and other associates in cashiering duties, demonstrating leadership and collaboration skills.
Requirements:
- High school diploma or equivalent preferred.
- 2 years of relevant work experience or equivalent combination of education and experience.
- Proven ability to delegate, multitask, and problem-solve.
- Demonstrated knowledge and passion for guest service and selling.
Estimated Salary Range: $14.50 - $19.00 per hour, based on location and experience.
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