Operations Manager
3 weeks ago
We are seeking an experienced Operations Manager to oversee the field operations of our team, ensuring efficient delivery of services and exceptional customer satisfaction. The ideal candidate will have a strong background in managing teams, with excellent leadership and communication skills.
About the Role- The Operations Manager will be responsible for coordinating daily tasks, forming routes, and providing on-the-ground support to ensure smooth operations.
- This role involves working closely with various departments to resolve technical issues, optimize service delivery processes, and maintain high levels of customer satisfaction.
- The successful candidate will also play a key role in training and mentoring team members, implementing best practices, and ensuring compliance with company standards and safety regulations.
- Manage a team of technicians, ensuring work is completed efficiently and to a high standard.
- Conduct regular reviews of technician work to ensure quality and adherence to procedures.
- Initiate disciplinary actions as required and maintain personnel records for annual appraisals.
- Analyze trouble patterns and repeat reports to reduce issues.
- Monitor central office routines and progress of CO and OSP jobs; inspect jobs post-completion.
- Oversee facility change orders (FCOs) and coordinate job cutovers.
- Handle after-hours problems and provide coverage for other supervisory areas as needed.
- Utilize ETA for task monitoring and adjustments; prepare monthly work schedules and performance reports.
- Provide safety training and ensure compliance with safety rules; maintain OSHA records and complete accident reports.
- Maintain DOT driver documentation, including monthly summaries and daily inspections.
- Control inventory levels and monitor expenses for office and technician vehicles.
- Inspect and maintain buildings, grounds, and vehicles.
- Prepare budget inputs for tools and test sets; identify plant needs for replacement or relief.
- Collaborate with city and county officials, and local customers to uphold a positive Windstream image.
- Able to motivate employees in sales, revenue growth, and productivity.
- Strong people management and HR skills.
- Customer service mindset.
- Knowledge of telephone operations and PC skills.
- Positive attitude with candid, vocal, and honest communication skills.
- Able to rapidly adapt to changing technologies.
- Relationship-building mentality.
- College degree with 5-7 years of professional experience, including 2-3 years of supervisory experience.
- 9+ years of related technical and/or telephony experience or an equivalent combination of education and experience.
Estimated salary: $65,000 - $80,000 per year, depending on location and experience.
Benefits- Medical, Dental, Vision Insurance Plans.
- 401K Plan.
- Health & Flexible Savings Account.
- Life and AD&D, Spousal Life, Child Life Insurance Plans.
- Educational Assistance Plan.
- Identity Theft, Legal, Auto & Home and Pet Insurance.
Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We empower every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
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