Material Coordinator

2 weeks ago


Elgin, Illinois, United States Ebco Inc. Full time
Material Planner Job Description

We are seeking a highly skilled Material Planner to join our team at Ebco Inc. As a Material Planner, you will play a critical role in managing our ongoing business relationships with existing customers.

Key Responsibilities:

  • Customer Order Management: Review, process, and monitor customer orders and forecasts for assigned customers.
  • Account Management: Independently manage key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
  • Customer Communication: Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information.
  • Business Development: Manage all ongoing business matters for assigned customer accounts.
  • Customer Service: Provide world-class customer service to exceed customer expectations.
  • Problem-Solving: Resolve customer complaints verbally and electronically via email.
  • Supply Chain Management: Maintain EDI feeds and connections for multiple customers.
  • Production Coordination: Initiate and expedite production with the supply chain team based on customer requirements.
  • Issue Escalation: Escalate customer issues to the Customer Service Manager as needed.

Requirements:

  • 2-5 years of relevant work experience, preferably with a focus on customer service.
  • Bachelor's degree, preferred.
  • Experience with EDI.
  • Outstanding interpersonal skills.
  • Strong written and verbal skills required.
  • Strong problem-solving skills.
  • Self-starter with attention to detail and organizational skills.
  • Capable of forming and maintaining relationships with customers.
  • Proficiency in Microsoft Office Suite and strong knowledge of Excel.
  • Strong understanding of global supply chain, including ocean and air shipments.
  • Knowledge of Microsoft Great Plains Software, preferred.
  • Experience with EDI, preferred.

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