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Location Coordinator

1 month ago

Richland, Michigan, United States Radiant Church Full time
Job Description

Job Summary:

The Location Coordinator will provide exceptional customer service and administrative support to the Location Pastor and team. This role involves overseeing the front desk, office work area, and incoming/outgoing office communication, ensuring a hospitable office and location culture.

Key Responsibilities:

  • Manage the overall office appearance, activities, organization, equipment, and supplies.
  • Professionally answer and return phone calls, and greet visitors at the office entrance.
  • Oversee and organize email website contact submissions, and host guests waiting for pastoral appointments.
  • Recruit, schedule, train, and communicate with office volunteers.
  • Provide administrative support for pastoral care items, including Pastor On Call intake, prayer requests, flowers, and meals.
  • Assist with Be Radiant Class and Team Radiant Application Process, including background check processing, pastoral meeting follow-up, and welcome packets.
  • Oversee the next step process, including Radiant Central, First Time Guest Process, Salvation Process, Get Connected inquiries/questions, and Communications Cards.
  • Assist with Baptism, including check-in, pre-service meeting, service baptisms, sending photos, and certificates.
  • Support the counting process for the Location, and assist with location café inventory.
  • Manage special events at the location, and assist the Central Bookstore Coordinator with inventory.
  • Process monthly credit card expenses, and maintain customer confidence by keeping information confidential.
  • Support Team Radiant functions, health, onboarding, and events.

Requirements:

  • Strong leadership skills with a proven track record.
  • Excellent oral and written communication skills.
  • Able to adapt under pressure, and handle problems creatively with a positive attitude.
  • Self-starter who takes initiative, and demonstrates excellent customer service, organizational, and time management skills.
  • Proficient in meeting task deadlines and project timeline requirements.
  • Attention to detail with an eye for excellence.
  • Able to delegate tasks, and respond in a timely manner to ministry-related inquiries.
  • Mac OS experience preferred, but not required.
  • Valid driver's license required.

Education and Experience:

  • High school diploma or equivalent, and 3-5 years of related work experience.
  • Associates degree preferred.

Physical Requirements:

  • Must be able to lift up to 30 pounds.
  • Must be able to remain standing/sitting for long periods of time.
  • Must be able to bend and twist at the waist.