Weekend Tech Support Specialist

3 days ago


Durham, North Carolina, United States Hobson & Motzer Full time
Job Summary

This Weekend Tech Support Tech Level 2 position is a critical role within our team at Hobson & Motzer. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers on weekends.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers on weekends, ensuring prompt and effective resolution of technical issues.
  • Equipment Maintenance: Perform routine maintenance and troubleshooting on production equipment, including fixtures, tools, and robots.
  • Quality Control: Work with Engineering and Quality Control to ensure all dimensions and processes meet company standards.
  • Record Keeping: Maintain accurate records of production equipment maintenance, troubleshooting, and quality control activities.
  • Team Collaboration: Collaborate with key personnel to resolve machine malfunctions and production issues.
Requirements
  • Education: High School or Technical School Diploma, or General Education Degree (GED) preferred.
  • Experience: Three to five years of related experience and/or training, or combination of education and experience.
  • Skills: Ability to read and interpret documents, write work instructions, calculate basic math, and identify problems.
  • Availability: Ability to work Saturday and/or Sunday on a rotating basis to meet business needs.


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