Veterinary Client Relations Specialist

2 weeks ago


Rochester, New York, United States Heartland Veterinary Partners LLC Full time
About Us
Heartland Veterinary Partners LLC is dedicated to providing exceptional veterinary care. Our facilities are equipped with modern technology and a team of skilled professionals committed to animal health and client satisfaction.

Position Overview

The Client Service Representative (CSR) plays a vital role in ensuring a positive experience for our clients at every interaction. Reporting to the Practice Manager, the CSR is responsible for various administrative tasks that support the practice's operations.


Key Responsibilities
  • Manage reception duties, including greeting clients and answering phone calls with professionalism.
  • Maintain accurate veterinary medical records and assist with appointment scheduling.
  • Process payments and handle financial transactions with care.
  • Ensure cleanliness and organization of public areas within the practice.
  • Communicate effectively with clients regarding their pets' care and treatment.
  • Handle client inquiries and concerns with patience and understanding.

Essential Skills
  • Compassion and Patience: Maintain professionalism while ensuring comfort for clients and their pets.
  • Team Collaboration: Work closely with practice team members to achieve optimal outcomes.
  • Effective Communication: Utilize strong verbal and written skills to convey important information.
  • Active Listening: Understand and respond to the needs of clients and colleagues.
  • Client Satisfaction Focus: Strive to exceed client expectations in every interaction.

Qualifications
  • High school diploma or equivalent.
  • Previous experience in a veterinary setting is preferred.
  • Ability to work flexible hours, including weekends.
  • References demonstrating client satisfaction are a plus.

Benefits
  • Paid time off.
  • Health, dental, and vision insurance.
  • Retirement benefits.
  • Bonus incentives.
  • Flexible work schedules.
  • Opportunities for career development.


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